who we are

Our website address is: https://organic-instruments.com
We are the brand ‘Organic Instruments’, registered in Australia.

cookies

When you first visit our website, you are given the option to accept or decline the use of cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We also use automated services to protect our website against spam.

We use Hotjar in order to better understand our users’ needs and to optimize our website and product offering. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

We do not sell your data to any 3rd parties.

account deletion & data retention

Account Deletion Request

You have the right to request the deletion of your account at any time. If you decide to request account deletion, please be aware of the following:

• De-identification of Information: Upon receiving a deletion request, we will de-identify all information associated with your account. This means that any personally identifiable information will be deleted from our records.
• 7-Day Grace Period: After initiating the account deletion process, there will be a 7-day delay before your data is permanently deleted. This delay is in place to allow you to cancel the deletion request should you change your mind.
• Cancellation of Deletion Request: You have the right to reverse the decision to delete your account within the 7-day grace period. To do so, please contact our support team immediately.
• Transaction History: Accounts that have a transaction history cannot be deleted. This is to ensure that we maintain accurate transaction records as required by law and for accounting purposes. However, we will still de-identify any personal information not necessary for transaction records.

To request the deletion of your account, please contact our support team through the contact information provided on our website. Our team will guide you through the process and provide any necessary assistance.

how long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

what rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, in-line with our account deletion & data retention policies. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

where we send your data

Visitor comments may be checked through an automated spam detection service.